Fair Practices
The Company follows a Board-approved Fair Practices Code that promotes transparency, fair dealing and responsible conduct in its applicable financial activities.
Chharia Group of Companies
Financial Management Services
About
Chharia Holdings Private Limited
M/s Chharia Holdings (P) Limited was incorporated in the year 1996 and is registered with the Reserve Bank of India (RBI) as a Non-Banking Financial Company – Investment and Credit Company (NBFC-ICC).
It is a non-deposit taking NBFC, having its headquarters at district Ghaziabad, NCR (U.P.). The Company follows a focused approach to its financial activities and investments with emphasis on sound financial practices, regulatory compliance and responsible decision-making.
Governance
Governance & Regulatory Compliance
The Company maintains a governance and compliance framework appropriate to its activities and applicable regulatory requirements.
KYC, AML & CFT
The Company follows applicable Know Your Customer (KYC), Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) requirements, including appropriate identification, verification, record-keeping and monitoring measures.
Financial Practices
The Company follows applicable requirements relating to fair and transparent financial practices, applicable terms and conditions, interest-rate practices and responsible conduct.
Confidentiality & Data Protection
Information received in the course of business is handled with due regard to confidentiality and applicable legal and regulatory requirements.
Internal Controls
The Company maintains appropriate internal controls and compliance processes to support adherence to applicable statutory and regulatory requirements.
Support
Complaints & Grievance Redressal
Escalation Levels
Grievance Redressal Flow
A complaint or grievance may be submitted through the relevant channels and reviewed through the following escalation mechanism.
Level 1 — Grievance Redressal Officer
CA Vidur Chharia
Director & Grievance Redressal Officer
Phone:+91 9599966666
Email: vidur@chharia.org
Email: vidur@chharia.org
The complaint is received, recorded and examined at the first level.
Level 2 — Escalation Authority
CA (Dr.) Rakesh Chharia
Director & Senior Grievance Redressal Authority
Phone:+91 9599988888
Email: rakesh@chharia.org
Email: rakesh@chharia.org
Where the grievance remains unresolved or the complainant is not satisfied with the response at Level 1, the matter may be escalated to Level 2 for further review.
Level 3 — Regulatory Escalation
Applicable Regulatory Mechanism
Where applicable, and subject to the prevailing regulatory framework, the complainant may approach the appropriate Reserve Bank of India grievance redressal mechanism.